PFSweb’s state-of-the-art, web-enabled contact centers provide high-touch customer contact solutions for 20+ clients. They provide traditional call center services as well as email, live chat and voice over IP.  PFSweb's Plano, Texas operation has over 400 seats that respond to customers' orders, shipping and billing inquiries, return requests, and product information queries. Technologies employed include Avaya ACD/CMS, IEX Total view work force management, eTalk/ Q-finity call recording and monitoring, KANA e-mail, and Texas Digital real time displays.Visit their center to learn how they handle the same issues you do, in training and coaching, WFM, QA, technology and operations.

Hilton Reservations & Customer Care (HRCC) represents over 2,800 hotels worldwide and manages a global distribution network of contact centers in the U.S. and throughout the world. The Dallas Contact Center, which includes HRCC’s Corporate Team, is located in Carrollton, TX and handles in excess of 30 million calls annually. Open 24 hours a day, 365 days a year, HRCC responds to the sales and service needs of our business and leisure customers, as well as millions of loyal Hilton HHonors members. Get a glimpse of the many applications that HRCC uses on a daily basis to ensure service levels and quality service.